Occasionally, in order to identify the cause of a crash, it is necessary to generate detailed crash dump files for our developers to review. This is done by creating a registry entry. Please download the file below and run 'enable_local_gibbscam_crashdumps.reg'. The crash dump will be created locally in:
C:\Users\[USERNAME]\AppData\Local\CrashDumps folder.
After creating the crash dump, please e-mail the file(s) back to me and disable the crash dump by running 'disable_local_gibbscam_crashdumps.reg'
Click the link below to download required files:
https://s3.amazonaws.com/dl.3dsystems.com/binaries/support/downloads/KB+Files/Crash+Dump+Enable-Disable.zip
If the file is too large to send by email, you can upload the crash dump files as a ".zip" to:
Please make sure you let us know the name(s) of the file(s) you upload. Also please make sure you provide us with the system details of the computer that you generated the crash dump files from, such as the operating system, hardware, and any security software/anti-virus.